RETURNS & EXCHANGES

Last updated: May 12, 2026.

Please review our warranty policy to ensure your item qualifies for an exchange or return.

If you are not completely satisfied with your purchase, we will gladly accept a return or exchange within 7 days of delivery or pick-up, with proof of purchase. The item must be returned in its original condition, free from damage, stains, odors, or excessive wear. Customers are strongly encouraged to retain the original packaging, as it helps protect the item and ensures a smoother return process. Refunds and exchanges are not applicable on liquidation and final sale items. Returns may be subject to a $69 shipping fee plus applicable taxes. For areas outside of the free delivery zone, additional shipping fees will apply. Once the item is returned, a refund will be processed based on the original method of payment. Cash refunds are subject to the availability of funds. Price adjustments will be provided within 14 days of purchase, upon presentation of the original receipt. Exchanges and returns will only be made to the address to which the item(s) was originally delivered. Items will be inspected upon return. You will be held liable for damages above and beyond those in which the item was approved for exchange or return. Certain conditions and exceptions may apply. Structube reserves the right to refuse a return (or exchange) or offer a refund card only.

Customers are responsible for applicable delivery fees for the return or exchange of a mattress, unless the mattress has a manufacturing defect. Mattresses that are in any way used, abused, stained, soiled or otherwise unsanitary will not be accepted, unless the mattress has a manufacturing defect. Returns or exchanges of mattresses cannot be processed in-store unless the mattress is in its original condition and packaging.

If you find any damage on your merchandise, keep all contents and their original outer and inner packaging. Please contact your sales associate immediately following your delivery to ensure that proper action is taken.

For purchases made online, please use our online form as soon as possible with a detailed description of the issue along with a photo. We will take care of the rest!

If your order was placed and/or picked-up in-store, please contact the store at which your purchase was made and/or picked up to proceed with your inquiry.